It is with regret to know that we did not meet your expectations and you were not fully satisfied with our service. While I totally understand your perspective, we kindly seek your understanding in this regard. Room rates can be influenced by lots of factors and do fluctuates depending on seasonality. As we strive towards guest satisfaction and do our utmost to provide the best possible rate to our guests, I can assure you that our prices are very competitive and in-line with the other hotels in the region.
I appreciate your feedback and we are hopeful that you will give us the opportunity to better accommodate you in the future.
Cluster General Manager