Dear guest,
Thank you for taking the time to tell us about your experience at the Novotel Dubai Al Barsha. I am sorry to hear that your experience did not meet your expectations.
At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.
With much appreciation,
Robin Solomon
Hotel Director