Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure.
Sincerely,
Mohamed Salem
Front Office Manager

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Mohamed Salem
Front Office Manager

السيد تامر
بعد التحيه
نشكرك على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا ميركيور دبي البرشا هايتس
نحن سعداء أن تجربتكم قد حازت علي رضائك و التوقعات الخاصة بكم
نود ان نفيدكم علما بأننا نسعى جاھدين لتوفير خدمة مميزه لكل ضيف وبالتالى ملاحظتكم مھمة جدا لنا
بالطبع سنشارك تعليقكم مع فريقنا ونحن علي ثقه أن هذا التعليق سيدفع كل زملائنا بطاقه ايجابيه لمواصله العمل الجيد والخدمه المتوقعه من ضيوفنا
نحن نقدر إھتمامكم و نطلب منكم اتاحتنا فرصة جديده قريبا كى نقدم لكم خدمة أحسن فى المستقبل القريب
مع خالص الشكر و التقدير
محمد سالم
مدير المكاتب الأماميه