Dear Rak1999,
Thank you for choosing Anantara Downtown Dubai Hotel.
We are pleased to learn such lovely feedback following your recent stay. We are thrilled that you have enjoyed your stay and certainly agree that our team plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Indeed, the courteousness and friendliness of the team define the luxury of hospitality at Anantara.
We are committed to providing a high level of customer service to our valued guests like you. We have noted your comments about the Wifi. Please accept our sincerest apologies if we were unsuccessful to meet your expectations in this area. Rest assured immediate improvement will be done to enhance the level of your experience. I hope it will not deter you from returning to our property.
We would be delighted to welcome you again in the near future.
Yours sincerely,
Husam Malki
General Manager