Dear Mr. Abrar,
Thank you for choosing Anantara Downtown Dubai Hotel, and we regret to hear about your disappointing experience during your stay. We sincerely apologize for any inconveniences and shortcomings you encountered.
Your feedback is important to us, and we take your comments seriously. We understand your concerns about the rooms, furniture, and design, and we will review and address these issues to ensure a more positive experience for our guests in the future.
We appreciate your patience and understanding. If there's anything specific you'd like to share or if you have any more feedback, please feel free to reach out via email or any other preferred communication method.
Thank you for bringing your concerns to our attention, and we hope to have the opportunity to regain your trust in the future.
Warm regards,
Husam Malki
General Manager