Dear Valued Guest,
We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. Having said that, your comments and feedback is very much valuable to us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. On this particular occasion, your experience was well below the standards of quality and service we strive to maintain. I have discussed the matters you so kindly brought to my attention with the department heads concerned in an effort to prevent such shortfalls from recurring in the future. We hope to be able to welcome you back very soon.