Dear Shakersai,

Thank you very much for taking a moment of your invaluable time to share your ratings about your stay with us!

We are delighted to hear a positive feedback from you as this what we strive to achieve at all times. Your positive comments has been shared with the entire team.

Once again, we thank you for your time and we genuinely hope to see you return!

Kindest Regards,
Inee Sual
Night Manager

Dear Valued Guest,

We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. Having said that, your comments and feedback is very much valuable to us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. On this particular occasion, your experience was well below the standards of quality and service we strive to maintain. I have discussed the matters you so kindly brought to my attention with the department heads concerned in an effort to prevent such shortfalls from recurring in the future. We hope to be able to welcome you back very soon.



Best Regards

Ashley Fernandes
Duty Manager

Dear Valued Guest,

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. On this particular occasion, your experience was well below the standards of quality and service we strive to maintain. I have discussed the matters you so kindly brought to my attention with the department heads concerned in an effort to prevent such shortfalls from recurring in the future. In order to guarantee to make sure such shortfall I would request you to please assist me with your booking details and reach out to me directly ashley.fernandes@hilton.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel.

Best regards
Ashley Fernandes
Duty Manager