Thank you for taking the time to share your feedback on TripAdvisor, following your stay with us.
It is our constant goal in Jumeirah Al Qasr to provide an excellent vacation experience, to each and every one of our valued guests, hence it deeply saddened me, when I read that for you, we have not achieved our goal. In this regard, I assure you that the shortfall you experienced during your stay is not indicative of our company standards. Rest assured, the feedback you provided has been taken into serious consideration and improvements will definitely be implemented.
While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Al Qasr, I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service
Jumeirah Al Qasr and Jumeirah Dar Al Masyaf