يعتبر اخر فندق في الممشى نزلنا في جناح ٤٠١ ب ٣ غرف نوم
لم يكن حسب سمعة الفندق لا من نظافة ولا تأثيث...
الحمامات غير نظيفة ....خاصة حوض الاستحمام البانيو...
رائحة الغبار تمتلئ المكان ..
ازعاج بناء المنطقة ...
لا انصح اي شخص النزول له
Dear namy72,
Thank you for taking the time to review your review about our hotel following to your recent stay.
I'm disappointed to read that we were not able to meet your expectations during your stay with us. Please accept our apology for the shortcomings you experienced in your room. These are not our usual standards of service and I will share your feedback with the respective department heads to take the necessary actions in order to avoid this happening in the future.
Regarding the construction noise, please note that the JBR district, one of Dubai's popular beachfront promenade areas, is constantly being developed with the same notice highlighted on our booking channels, and we do make every effort to reduce the impact for our guests.
Once again, thank you for your feedback and we hope to be able to serve in the near future.
Best Regards,
Wissam Aboujaoude,
Director of Operations
الفندق له اطلالة مميزة ومساحاته ممتازه ذات مستوى جيد مع وجود بعض الملاحظات
1- الازعاج بسبب المباني التي تبنا بجانب الفندق
2-الاسرة غير مريحة و بها أصوات
3- التكييف لا يعمل بشكل ممتاز
4- التعامل سيئ في الاستقبال
و بناء على ذللك نتمنى من إدارة الفندق تحسين الخدمات وبغض النظر عن الأمور الخارجه عن نطاق ارادتهم
Dear Valued Guest,
Thank you for taking the time to review your experience at DoubleTree by Hilton Dubai Jumeirah Beach!
Please accept our apology that we were not able to meet your expectations during your stay with us. Rest assured, these are not our usual standards of service and we have passed on your feedback to the respective department heads to take actions as necessary in order to avoid this from happening in future.
Regarding the noise disturbance, please note that the JBR area is one of the Dubai's popular beachfront promenade areas, and is constantly being developed to enhance your experience and we do make every effort to reduce the impact for our guests.
Once again, thank you for your review and we hope to see you again soon.
Best Regards,
Wissam Aboujaoude,
Director of Operations
للاسف من اسوأ الفنادق في التعامل و الخدمة
حجزت عندهم سويت ليومين و للاسف وصلنا الساعة ٣ و حجزنا مش جاهز و تمينا لين ال ٥ ونص و للاسف من تعامل المصري اللي عندهم عوض كنسلنا الحجز
بس للاسف للحين مارجعولي نقاطي الاتحاد ٩٥ الف نقطة و قدمت شكوى رسمية فيهم و للحين محد اتواصل معاي
مايستاهلون نجمة وحدة
Dear Valued Guest,
Thank you for taking the time to review your experience at DoubleTree by Hilton Dubai Jumeirah Beach!
Please accept our apologies for the shortcomings you experienced upon check-in. Please rest assured, these are not our usual standards of service and we have passed on your feedback to the respective department heads to take actions as necessary in order to avoid this from happening in future.
Once again, thank you for your review and we hope to see you again soon.
Best Regards,
Wissam Aboujaoude,
Director of Operations
لم يتم تنفيذ طلبي وهو الحجز في الادوار العليا
خصوصاً ان جميع الاجنحة المتضمنه غرفة واحدة لها نفس الاطلاله ، ولكن هناك فرق بين الدور الثالث الذي
تم حجزه لي من قبل الاستقبال وبين الدور العاشر فما فوق ..
Dear fahada416,
Thank you for taking the time to review us. We are glad that you shared feedback of your visit to DoubleTree by Hilton Jumeirah Beach. We hope to welcome you again.
Best regards
Wissam Aboujaoude
Director of Operations
من به همراه همسر و فرزندم براي ٤روز اقامت داشتيم ، و بسيار از كيفيت هتل و رفتار پرسنل و اندازه بزرك سوييت و همچنين كيفيت بالاي صبحانه راضي هستم و اين هتل ساحلي را به هموطنانم پيشنهاد ميكنم .
نقطه ضعف آن ساختمان سازي اطراف و همچنين دور بودن از مركز شهر كه با تاكسي هاي آر تي اي و يا اوبر جبران ميشه
Dear Nami m,
Thank you for taking the time to review your recent stay with us. We are glad to read that you enjoyed your time with us. My team and I look forward to welcoming you back to DoubleTree Jumeirah Beach.
Best regards
Wissam Aboujaoude
Director of Operations
