Dear Mr.Saif,
Thank you for taking the time to write your review on TripAdvisor.
I was saddened to read that we did not manage to meet your expectations and that we did not live up to the standards that you expected from us.
We have taken note of the issues you outlined and will be working with our team to improve the areas which are within our control.
Once again, please accept our sincere apologies for any shortfall in service during your visit.
Regards