Thank you for taking the time to write your review on TripAdvisor.
I was saddened to read that we did not manage to meet your expectations and that we did not live up to the standards that you expected from us.
As you can imagine, your feedback is of utmost importance to us, as it is a key element in our relentless efforts to improve the guest experience. I have shared your comments with the respective department heads in order for them to review the same with their teams.
Should your travels bring you back to Dubai. It would be my pleasure to personally ensure that your coming stay is a perfect one.