Dear Ebanajah,

We want to extend our appreciation to you for sending us your review about your visit with us.

More importantly, we thank you also for pointing out the areas for improvement. Thank you very much and it is through feedback such as yours that we are able to do the necessary adjustments for the purpose of giving satisfaction to our guest.

Your views and comments are highly valued and we once again thank you for sharing them with us.

Regards

Binu Varghese

General Manager

Dear Guest,

Thank you for taking the time to write your review on TripAdvisor.

I was saddened to read that we did not manage to meet your expectations and that we did not live up to the standards that you expected from us.

As you can imagine, your feedback is of utmost importance to us, as it is a key element in our relentless efforts to improve the guest experience. I have shared your comments with the respective department heads in order for them to review the same with their teams.

Should your travels bring you back to Dubai. It would be my pleasure to personally ensure that your coming stay is a perfect one.

Regards

Binu Varghese
General Manager

Dear Saeed,

I am glad that we were able to meet your expectations.

Providing our guests with amazing experiences and ensuring that they are happy is always our top priority.

The inspiring feedback you have shared, would be conveyed, and we cannot thank you enough for this.

It would be a pleasure to welcoming you back.

Regards

Binu Varghese
Hotel Manager