Dear Mr. Abdulrahmansami,

I am very pleased to read your positive review from your recent stay with us and thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

I am glad to learn that my team indeed lived up to your expectations when you chose to stay in our hotel. It is pleasing to read that you were able to make use of the services at our Lebanese restaurant and you found them to be a nice option. Also, I have passed on your compliments to Noura and Wael who were most pleased with your gesture.

All your kind comments are greatly appreciated and I look forward to welcoming you back in the near future.


Kind regards,

Nael Elwaary
Cluster General Manager

Dear Ms. Alprincessalia,

On behalf of our team and myself at Roda Al Murooj Hotel, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us.

Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from Roda Hotels.

With regret I read that your room was not ready upon arrival for which I sincerely apologize. Be assured that our team does its utmost best to accommodate rapidly, however, sometimes it may come to delays due to circumstances out of our control.

In regards to your request for late check-out, I believe our Front Desk team offered you a late check out until 2pm however, they were not able to extend it until 4pm due to our high occupancy level and arrival pattern. We thank you for your kind understanding.

Once again, we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future.

We look forward to welcoming you back to our Hotel.


Kindest regards,

Nael Elwaary
Cluster General Manager

Dear Mr. Al Nasser Mansour,

Thank you for taking the time to post your review following your recent visit to Roda Al Murooj Hotel on TripAdvisor.

We are truly delighted to note that you thoroughly enjoyed your visit to the hotel. Thank you so much for recommending our colleagues for their friendliness, helpfulness and attentiveness throughout all departments which made your stay a perfect one.

Your recognition of Wael, Noura and Hassan is highly appreciated. It is always with pride that I personally share with my colleagues such kind praise for their efforts to exceed guests expectations and provide a truly personalized service on all occasions.

With thanks once again, and we look forward to the opportunity of welcoming you back to Roda Al Murooj Hotel in the very near future.


Kind regards,

Sven Fritzsche
Resident Manager