Dear Mr. Elshershaby,

Thank you very much for posting your very positive review about Roda Al Murooj Hotel on TripAdvisor.

With great pleasure we read from your comments that our hotel has exceeded your expectations. We are happy to hear that you found our facilities excellent, services outstanding and our colleagues genuinely friendly, attentive and helpful in particular to Wael, Emad and Monica. Be assured that your kind comments will be shared with the team.

Thank you once again for recommending Roda Al Murooj Hotel and I look forward to welcoming you back soon.


Kind regards,

Nael Elwaary
Cluster General Manager

Dear Mr. Nemo,

Thank you for sharing your positive experience from your recent stay with us at Roda Al Murooj Hotel on TripAdvisor.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues. It is very special to be referred to as “the best of everything” when choosing to stay in our hotel and I am very grateful to you for this wonderful compliment. Thank you also for recommending our beds which certainly added to your great sleep comfort. I shared your appreciation with the entire team, and they all are happy to hear that you had a wonderful holiday with us.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back on your return to Roda Al Murooj Hotel.


Sincerely,

Nael Elwaary
Cluster General Manager

Dear Valued Guest,

Thank you for your comments and opinion about your recent stay with us at Roda Al Murooj Hotel.

With much regret we read that we did not meet your expectations in terms of our facilities and services.

Please accept our apologies for any inconvenience caused. Your comments about the breakfast rates and deposits are noted and will be assessed.

Looking forward to welcoming you back to Roda Al Murooj Hotel in the near future.


Kind regards,

Nael Elwaary
Cluster General Manager