Dear Falia,
Thank you for taking the time to share your Valuable feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
Rest assured we have internally discussed your remarks regarding the behavior of our associate , as we take our guest feedback into high consideration as these are valuable indications to push us towards improvement and excellence. We are working hard to ensure that we always provide the highest quality of service to each guest. If you give us a chance to earn back your trust,
I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Along with my team, we can't wait to welcome you back in a more positive light and turn your experience around.
Best regards,
Murad Ahmed
Cluster Executive Assistant Manager
JA The Resort