Dear Valued Traveler, Thank you very much for your review of your recent stay with us. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to in near future, we remain with kind regards Sincerely, Management Team