Dear hossein a590,
Thank you for taking the time to share your feedback with us.
I am greatly concerned to have learnt of your disappointment with regards to your check in and check out experience. Hence, I have personally investigated your concerns and did understand that our team managed to provide your apartment in line with our standard check in time of 15:00 hours, this information is clearly stated on your confirmation letter. Furthermore, as we take guest satisfactions seriously, my team also honored you and your family a late checkout.
Nevertheless, I have noted all the point that you have mentioned and rest assured that your comments has been shared with the management team for review, where need be.
hossein a590, I would like to thank you for highlighting your concerns and I hope that this will not deter you from coming back to us.
Regards,
Yasser Mansour
General Manager