Dear valued Guest Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay with us did not meet your expectations and we would like to apologize for any inconvenience caused. We understand that your experience fell short of what you were expecting, and we take your comments seriously. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we failed to deliver this for you. We assure you that we will take your feedback into consideration and work towards improving the overall guest experience. Once again, please accept our sincere apologies for any inconvenience caused during your stay. We hope to have the opportunity to serve you better in the future.