Dear Valued Guest,
Thank you for taking the time to share your feedback and we apologize for your disappointment. It was disappointing to note that you didn't enjoy your stay with us. While I wish you had a better experience, we hope that you inform us with your concerned during your one night stay in order to take the required action as there was no any feedback from your side.
However your feedback has been shared with concerned department head for immediate investigation and action. Again, thank you for taking the time to write your review and we apologize that your stay was anything less than completely satisfied. We hope that we have the opportunity to be of service in the near future.
Kind Regards
Fouad H