Dear Ahmad I,
Thank you for sharing your feedback on Tripadvisor.
We are delighted that you enjoyed our comprehensive service, particularly in our restaurant where we strive to provide excellent service and delicious food. It's great to hear that you found breakfast fantastic. Sam will be thrilled to know that his assistance and ever-present smile made such a positive impact on your stay. Thank you for recognizing him!
Regarding the coffee machine in the room, we appreciate your feedback and understand its importance. We will certainly look into this matter to enhance our guests' experience.
We look forward to welcoming you back and continuing to provide you with exceptional service during your future stays.
Best regards,
Stefan Schmid
General Manager