Dear Valued Guest,
We would like to thank you for choosing to stay at the Arabian Park Hotel and for taking the time to share your experience with us.
Going through your feedback and after we investigate and checked our cameras, we found that your feedback is not accurate, actually when you arrived to the hotel to do check in, you was a lone. At that time the receptionist asked you if there will be anybody to join you and you answered that you are alone, but after you finished the check in, you went out and there was a visitor lady with you which doesn't has any valid ID, and as you know by low we can't allow anybody to enter the rooms without valid ID. hence the team didn't allow her to go with you to the room.
Kind Regards
Fouad H.