Hello Al_kade,

Thanks a lot for sharing your feedback here on TripAdvisor.

We were delighted to know that you enjoyed your stay with us and our food and beverage team where ever so helpful, most especially Anushi! Our people are our most prized assets and it is great to have heir efforts recognized. Our hotel location is very convenient to explore the city and be in the middle of the happenings in Downtown Dubai, glad that you choose to stay with us.

Looking forward for your next visit at Vida Downtown.

Thank you very much for sharing your feedback with us. On behalf of all here at Vida, I am terribly sorry that your stay with us did not meet your expectations.

I'd like to personally contact you to resolve this issue and assure you that this will not reoccur in the future. You can reach me via the following email address: NChammaa@vidahotels.com

My sincerest of apologies once again. I look forward to the opportunity to speak with you as well as welcome you back to Vida Downtown.

Hello Captain Ali A,

Thank you so much for coming to visit us and for taking the time to share your feedback. It was wonderful to hear that you enjoyed your visit. We were thrilled to hear that the team, especially Ahmed, took such care of you, we will certainly pass on your comments and recognize their efforts.
We’re looking forward to seeing you again on your next visit to Vida Downtown Dubai.