Dear hmutab564051,

I am extremely sorry to read about your experience at Vida Downtown. This certainly does not reflect the standards and service we live at Vida. It is disappointing to know that your expectations weren’t met and you had to encounter several inconveniences during the stay. I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas and address them in an effort to prevent any repeat.

We look forward to having another opportunity to welcome you back, I am sure that we will be able to provide you with a much more positive impression on your next visit to Vida Downtown.

Hello Nailaaaa1234,

Thank you very much for your wonderful feedback shared here in Tripadvisor. It’s great to know that you enjoyed your experience with us. It is very inspiring to receive such comments and my heartfelt thanks for recognizing our associates, they are valuable assets and your satisfaction really serves as a great motivation to all of us.

We certainly look forward to your next visit at Vida Downtown.

Hello Abdulaaa12,

Thank you for choosing Vida Downtown. I am very happy to read your review and glad you enjoyed your Vida Downtown experience. Thank you for mentioning Anushi in your comments, she is a true professional and I am fortunate to work with her. We have recognized her and shared your review with my team.

Looking forward to your return to Vida Downtown.