I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met, and you had to encounter several inconveniences during the stay. Please know that I have shared your comments with our team as we continuously enhance our product whenever possible. Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Downtown.