Dear Aimana365,

Greetings from Hyatt Place Dubai Al Rigga!

At the one set we are deeply sadden to know you had a unpleasant experience at our hotel. For us it is truly regrettable thar we fell short in so many aspects and we were unable to provide you with the Hyatt services standards we pride ourselves on.

We inform you we are already looking at the situation and we will do everything to improve the points you mentioned.

We do hope you will visit again and give us another opportunity to be able to meet your expetations!

Warm regards,
Mohamed-Allal Bahi,
General Manager

Dear Umsaras2022,

Greetings from Hyatt Place Dubai Al Rigga!

Thank you for your time to share your feedback with us. We are happy to inform you that your refund is already completed and supporting has been shared on your email.

On a positive note, we are happy to know we were your favorite place to stay with your family. We do hope you will visit again and allow us another opportunity to serve you.

Warm regards,
Team Hyatt Place Dubai Al Rigga

Dear Talaat1964,

Thank you for your visit at Hyatt Place and taking the time to share your experience with us, we are very pleased to hear that you enjoyed the stay in all aspects. Our team looks forward to welcome you back again soon.

Mohamed-Allal Bahi
Assistant Hotel Manager