Dear khaleda575, thank you for taking the time to share your feedback with us here on TripAdvisor! I was delighted to see that you have overall enjoyed your stay with us here at Palace Downtown… :) I will ensure that your comments will be shared with my Team.We look forward to welcoming you back soon for yet another pleasant stay! Warm regards, David Simon – Hotel Manager

Dear Q53EPahmedb,

Thank you for sharing your feedback with us following your recent stay. I would like to take this opportunity to sincerely apologise for challenges that you have faced during your stay. Rest assured that we have taken well note of all the raised points in order to action and avoid similar issues in the future. I realise that we may not have shined on your last visit, but genuinely hope that you would be able to forgive us and provide us with the opportunity to welcome you back, so we can showcase what Palace Downtown truly stand for. Please feel free to contact me directly should your travels bring you back to Dubai as it will be my pleasure to assist you with your reservation and ensure that your next stay is a perfect one… With warm regards, David Simon – Hotel manager