Dear 571najla8,
I would like to start my message with a sincere apology and thank you for taking the time to share your valuable feedback with us here on TripAdvisor. It was indeed with a certain distress that I have acknowledged your comments as we are usually known for the genuine care and personalized experiences we provide to all our guests.
571najla8, I realise that I cannot turn back time in order to undo your experience, but I genuinely hope that you will be able forgive us and provide us with the opportunity to welcome you back in order for us to showcase what Palace Downtown truly stand for… Please feel free to contact my office directly should your travels bring you back to Dubai as I would like to personally ensure that it is a perfect stay.
Warm regards,
David Simon - Hotel Manager