Dear s20072019,

Thank you for choosing Palace Downtown.
We are very pleased to read about the positive comments you have made on the hotel location, facilities and services. It is feedback like yours that will keep us motivated. Thank you for the generous review and we hope to see you soon.

Best wishes,
Marianne Fitzgerald.
General Manager, Palace Downtown

Dear faisalrindu,

Thank you for writing us a review of your experience at Palace Downtown. I'm saddened to hear that your experience with us fell short from your expectation. I would like to address your concerns immediately and restore your confidence with us. Kindly reach out to me by sending an email to mfitzgerald@thepalace-dubai.com and I will personally address your concern and prevent it from happening again. I hope you will give us another opportunity to serve you better.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown

Dear aisha m,

Thank you for sharing your feedback. I apologize if you found our rates high. We consistently compare our prices with those of our competitors to make sure we offer all our guests the best value.
For your future visit, please allow our Concierge Team to assist you with excursion plan and any other activities within the hotel.
Thank you once again and we look forward to the opportunity to welcome back to Palace Downtown.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown