Dear Fatma A,

Thank you for taking the time to share your recent experience with us. At Palace, we pride ourselves in offering the highest levels of care and hospitality to all our guests, reading your wonderful comments I'm glad that we succeeded. It is feedback like yours that drives us to be more motivated and focused on delivering great guests’ experience.
We look forward to welcoming you back soon.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown

Dear sihamalhakim,

Thank you very much for sharing your comments and glad that you had an enjoyable time with us.
It was a great compliment for us to have your wonderful review and I will be more than happy to share your feedback to the entire team.
We are looking forward to welcome you back at Palace Downtown in the near future.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown

Dear aldousarim,

Thank you for taking the time to share your comments. I make a note regarding AC temperature and room wardrobe, rest assured we will look into it for further improvements.
Once again thank you for your review and we look forward for another opportunity to welcome you back soon to Palace Downtown.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown