Dear Fatma A,
Thank you for taking the time to share your recent experience with us. At Palace, we pride ourselves in offering the highest levels of care and hospitality to all our guests, reading your wonderful comments I'm glad that we succeeded. It is feedback like yours that drives us to be more motivated and focused on delivering great guests’ experience.
We look forward to welcoming you back soon.
Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown