Dear th-ahmad11111,

We are very much value your comments as only through feedback from our guests we are able to improve our services. Our Team are very happy to know that we were able to turned your previous visit into a great experience. You pointed out several colleagues positively, rest assured we will mention and recognize them for their efforts. We are all looking forward to welcoming you back soon.

Be invited to follow us on our Facebook page, Instagram and Twitter @PalaceDowntown to discover the latest updates and specials. Please feel free to share your images with us by using the hashtag #PalaceDowntown

Thank you once again and kind regards,
Marianne Fitzgerald
General Manager, Palace Downtown

Dear Fatma A,

Thank you for taking the time to share your recent experience with us. At Palace, we pride ourselves in offering the highest levels of care and hospitality to all our guests, reading your wonderful comments I'm glad that we succeeded. It is feedback like yours that drives us to be more motivated and focused on delivering great guests’ experience.
We look forward to welcoming you back soon.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown

Dear sihamalhakim,

Thank you very much for sharing your comments and glad that you had an enjoyable time with us.
It was a great compliment for us to have your wonderful review and I will be more than happy to share your feedback to the entire team.
We are looking forward to welcome you back at Palace Downtown in the near future.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown