Dear chairman928,

Thank you very much for taking the time to share your recommendation with us. We very much value your feedback and we would also like apologies for not being able to impress you in some aspects of your visit. Please be assured that all possible measure are being taken to avoid such disappointing experiences in the future.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown

Dear Faisal A,

Thank you for writing us a review of your experience at Palace Downtown. I'm saddened to hear that your experience with us fell short from your expectation. I would like to address your concerns immediately and restore your confidence with us. Kindly reach out to me by sending an email to mfitzgerald@thepalace-dubai.com and I will personally address your concern and prevent it from happening again. I hope you will give us another opportunity to serve you better.

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown

Dear asamr2002,


Thank you for rewarding us with such a great review and for choosing Palace Downtown. Our entire team is very happy to know that you had a fantastic stay. We are looking forward to welcoming you back soon.

Be invited to follow us on our Facebook page, Instagram and Twitter @PalaceDowntown to discover the latest updates and specials. Please feel free to share your images with us by using the hashtag #PalaceDowntown

Best wishes,
Marianne Fitzgerald
General Manager, Palace Downtown