Dear Awadali,

Thank you for sharing your review here on Tripadvisor.

We are happy that we were able to delight you during your visit. The entire team especially Ahmed, Sonia were glad that you had a great experience.

We also appreciate your amazing comments towards our proximity to the mall and the fountain.

Thank you once more and we are all looking forward to welcoming you back soon!

Kind regards,

Ahmed El Nawawy
General Manager

Dear 7oos 7oos,

Thanks a lot for your feedback.

The response from our guests is of extreme importance and value to us.

We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown.

I look forward to welcoming you back with us again very soon!

Best regards,

Ahmed El Nawawy
General Manager

Dear Saadmubaraak,

On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors.

I look forward to welcoming you back to Palace Downtown.

Best regards,

Ahmed El Nawawy
General Manager