Dear Talal888

Thank you for the review that you have shared on TripAdvisor with regards to your recent stay at The H Dubai.
I was delighted to read that you enjoyed your stay with us and were pleased with the service and facilities at the property. I will convey your kind words to our colleagues especially to Abdulla to inspire them more to provide the best for our valued guests.
I will be looking forward to welcoming you back to The H Dubai for another splendid holiday.

Sincerely,

Adnan Zafar
Quality and Guest Experience Manager

Dear ibrahimsaud81,

Thank you for choosing The H Dubai and for sharing your detailed feedback on Trip Advisor.

Your feedback is certainly a true reflection of the team, effort in ensuring that our guests receive nothing but the best of service, product, and experience. It is also wonderful to hear about your incredible interactions with our colleagues throughout the hotel. Rest assured that Mahesh and Islam will be praised for their jobs well done.


We look forward to welcoming you again soon.

Regards,

Adnan Zafar
Quality and Guest Experience Manager

Dear T8101VFnadaa

Firstly, we would like to thank you for your feedback, it is indeed appreciated. While we would naturally wish you had a better experience, it is feedback such as yours that we learn from and use to continuously improve. We work very hard to deliver an exceptional guest experience, nevertheless, it is apparent in this case that we fell short.

If you will provide us with the opportunity to earn back your trust and accommodate you, I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of.

Please do contact me through adnan.zafar@h-hotel.com if you would like to discuss further, or indeed stay with us again.


Sincerely,

Adnan Zafar
Quality & Guest Experience Manager