Dear Alathem,

We’re sorry to hear of your less than satisfactory experience with The H Dubai and hope you will accept our sincerest apologies.
We’re generally known for our great customer service and quality of stay and therefore it comes as a surprise and we would like to make things right, and to investigate on it
We value our customer’s opinions and would like to thank you for bringing this to our attention.

Kind regards

Adnan Zafar
Quality & Guest Experience Manager

Dear aalomar1993,

We appreciate your compliments on our colleagues Abdullah and Essam. Your words will not only motivate our colleagues but inspire the entire team at The H Dubai to continue providing the best service experience. Thank you for the kind review. We look forward to welcoming you back!

Sincerely,

Adnan Zafar
Quality & Guest Experience Manager

Dear I9298XGmohammedk,

Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back to The H Dubai.

Regards,

Adnan Zafar
Quality and Guest Experience Manager