Dear 674fatemaa,
Thank you for sharing your generous review on TripAdvisor about your recent stay with us at the Crowne Plaza Dubai Festival City, We were delighted to welcome you to our unique “Festival City” destination.
We strive to make each stay as pleasant and comfortable as possible and I take pride in knowing that Salah has made your stay memorable with his attentive services. Rest assured your compliments will be shared with him.
I would like to convey my heartfelt apologies for the inconvenience you encountered during your last visit to our hotel. I sincerely regret to have learned about your disappointing on your arrival experience which was not up to your expectations as we aim to offer an enjoyable, memorable experience to all our guests while delivering our genuine InterContinental Hotel Group Dubai Festival City service in a timely manner.
We are looking forward to welcoming you again to our waterfront oasis and please feel free to connect with us through reservation.dfc@ihg.com when planning your return.
Warm regards,
Juliana Khalife
Director of Rooms