المكان ممتاز بداية من الديكور والنظام والطعام أيضا
مميز جدا ويليق بدولة الإمارات و وجهة الانتركونتيننتال ولكن هناك امر ضروري جدا وهو النظافه حيث أن أدوات المائده لأكثر من مره تأتي متسخه و ذات رائحة طعام كما أن الطاولات بعد مغادرة الضيوف تظل متسخه لفتره
عدا ذلك المكان يستحق أن يكون مميز للجميع و هو بالفعل مميز ... شكرا
Dear Amina,
Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We are pleased to hear that you found our decor, organization, and food to be excellent and befitting of the UAE and the InterContinental brand.
However, we sincerely apologize for the cleanliness issues you encountered with the cutlery and tables. Please rest assured that we take your feedback seriously, and we will address these concerns with our team to ensure that proper cleanliness standards are maintained at all times.
Maintaining a clean and hygienic environment is of the utmost importance to us, and we regret any inconvenience this may have caused during your visit. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action to enhance the overall guest experience.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a flawless experience in the future.
Warm regards,
Juliana Khalife
Director of Rooms
الفندق رائع وكل العاملين خدومين واخص جميع السبدات العاملين على الاستقبال وايضا مقدم ااقهوه العربيه الفندق رائع كموقع والمول عجيب سوف اكرر الزياره شكرا لكم جميعا شكرا لكم جميعا اللوبي رائع المطاعم كثيره الفيو جميل على البحيره والنافوره شكرا
Dear Wafa,
Thank you for taking the time to share your experience with us! We are thrilled to learn that you had a wonderful stay at InterContinental Dubai Festival Suite. Your kind words about our helpful staff, especially the ladies at the reception and the Arabic coffee provider, are truly appreciated.
It's delightful to know that you found the hotel wonderful in terms of location, and that you enjoyed the nearby mall, the lobby, the various restaurants, and the beautiful view of the lake and fountain.
We are grateful for your positive feedback, and we would be honored to welcome you back for another memorable stay. If there's anything specific you enjoyed or if there are ways we can further enhance your experience in the future, please do let us know.
Thank you once again for choosing InterContinental Dubai Festival Suite, and we look forward to your next visit.
Warm regards,
Juliana Khalife
Director of Rooms
تجربة رائعة ومعتادة في وجهتي المفضلة للإقامة في كل زيارة إلى دبي.
التعامل الإحترافي وكرم الضيافة بقيادة الرائع والمميز أ. حسن حمادة وباقي الطاقم المحترم، وجودة كافة الخدمات المقدمة في الفندق هي ما يدعوني دائما لإختيار هذا الفندق الجميل، ولا أنسى تقديم الشكر للأعزاء ليث وأحلام وكافة موظفي الإستقبال.
Dear Abo-Demo,
We're thrilled to hear that you had a wonderful and standard experience during your stay at our hotel the InterContinental Dubai Festival City.
We're glad that our team members led by A. Hassan Hamada provided you with professional dealing and hospitality. We will make sure to pass on your compliments to him and the rest of the respected staff. It's great to know that the quality of our services always motivates you to choose our beautiful hotel.
We will also extend your thanks to Laith, Ahlam, and all the reception staff. Thank you for your kind words and continued support.
We look forward to welcoming you back to your favorite place in Dubai for another exceptional stay in the future!
Warm regards,
Juliana Khalife
Director of Rooms
من أفضل الفنادق في دبي . الأشخاص متعاونين وظريفين. الخدمة ممتازة و الفندق مريح و نظيف. اتعامل معهم من ١٤ سنة و مازالو في نفس المستوى العالي. من مميزات الفندق أيضا وجود مول متصل بيه و فيه جميع الخدمات
Dear 836fatemahb,
Thank you for your review about your stay with us at the InterContinental Dubai Festival City.!
We're delighted to hear that you consider our hotel to be one of the best in Dubai. It's fantastic that you find our staff to be helpful and nice, and that our service is excellent. We're glad that you find our hotel to be comfortable and clean, and we appreciate your loyalty over the past 14 years.
It's great to hear that we have maintained a high level of service throughout this time. We agree that having a mall connected to the hotel, with all the services, is a convenient feature.
Thank you for choosing our hotel, and we look forward to continuing to provide you with excellent service for years to come!
Warm regards,
Juliana Khalife
Director of Rooms
الفندق مكان هادئ ومريح وموقع جميل..لقد حجزت جناح مع دخول club رحلة عائليه ولحضور اجتماع ومؤتمر من ناحية العمل .استقبلنا فالطابق 26 الموظف اسمه صلاح الدين اشكره ع حسن تعامله وسرعه تسجيله لضيافتنا بابتسامه واخلاقه الطيبه انه موظف متميز يسعى لراحة الظيف .يستحق التكريم والتقدير
Dear Aladabtraveler78,
We sincerely appreciate your kind words and feedback about your recent stay at InterContinental Dubai Festival City. We're delighted to hear that you found our hotel to be a quiet and comfortable place with a beautiful location. It's fantastic that you booked a suite with club access for your family trip and business meeting/conference.
Your special mention of Salah El-Din on the 26th floor is truly heartwarming. We are incredibly proud to have employees like him on our team, who go above and beyond to provide exceptional service with a smile and good manners. We will ensure that Salah El-Din receives the recognition and appreciation he deserves.
Thank you for choosing our hotel for your stay, and we look forward to serving you again in the future. If there's anything more we can do to make your next visit even more memorable, please do not hesitate to let us know. Safe travels, and we can't wait to welcome you back!
Warm regards,
Juliana Khalife
Director of Rooms
