Dear Guest,
First of all thank you for staying with us.
We are sorry to read your disappointment and apologize about your recent stay in our hotel. However, we will be glad to hear from you the complete details of your stay, please do contact us in order for us to know the the concerns and solve the issue.
Hope that this will not preclude you to coming back in our hotel.
Best regards,
Osama Mamdouh
Hotel Manager