Dear Mariam,

I would like to thank you for staying with us and sharing your experience. Please accept our sincere apologies for the inconveniences experienced during your stay. Our guest's satisfaction is a key priority for our hotel and I am very sorry that we fell short of your expectations. Kindly rest assured that your comments have been shared with the management team in an effort to improve our service and to make sure this remains an isolated issued.
We hope to have an opportunity to better your experience with us. Whenever travels bring you back to Dubai, please contact our Director of Operations at sherif.kasseb@sheraton.com and we will make sure your next stay will be an unforgettable and memorable one.


Kind regards,

General Manager
Sheraton Grand Hotel, Dubai

عزيزي الضيف الكريم،

شكرا لأخذ الوقت لكتابة لنا مراجعة.

يسعدنا أن نعرف أن لديك تجربة رائعة في الفندق وتمكنا من تجاوز توقعاتك. يرجى الاطمئنان إلى أن ملاحظاتك القيمة بشأن الخدمة التي يقدمها شركاؤنا ستتم مشاركتها مع الفريق.
ونحن نتطلع الى زيارتكم القادمة!

أطيب التحيات،
مدير عام
فندق شيراتون جراند ، دبي

Dear minamooni1984,

Thank you for taking time to write us a review. We are delighted to know you had a pleasant stay at the Sheraton Grand Hotel, Dubai and you enjoyed the service provided by our associates.

We look forward to welcoming you back again soon!

Kind regards,
General Manager
Sheraton Grand Hotel, Dubai