Dear Mrs. Ismahan,
We are grateful for choosing Ghaya Grand Hotel. Thank you for taking the time to share your opinion via Tripadvisor.
We are glad that you enjoyed your stay at the hotel and that you are satisfied with our services and facilities, specially cleanliness and comfort of the rooms. We are also totally delighted to know that you have appreciated the room decoration arranged by HK managers Mr. Hamed & Mr. Osama and the entire HK team for your special occasion. It is a pleasure to receive positive feedback such as your as well as inspiring for our team to read such appreciative comments and we truly believe that the opinion of our guests are helping us to improve.
Once again thank you for selecting Ghaya Grand Hotel for your vacation. It is from your feedback hat we will be able to uphold our commitment to excellence. We look forward to the pleasure of welcome you back, assuring you that we will not save any effort to make your next stay with us wonderful.
Best Regards,
Tatiana Baldina
Guest Relation