Dear mohamednayfa,
Greetings from Hyatt Regency Dubai Creek Heights!
Thank you for your review, I would like to use this opportunity to answer the three points mentioned:
We do have a small grocery store located in the residences tower, which caters basic needs for all our guests. Apart from that, we are located 2 minutes away from two mini-marts based within Healthcare City. I would like to let you know that in case you are expecting an amount of money to be transferred back to your account, you are most welcome to contact our front office department and they will be glad to assist you further.
We do hope to have you staying back in our hotel in future so that we can allocate your room in the designated smoking floor, specifically created for guests who prefer smoking rooms.
Kind Regards,
Vipin Khattar
General Manager