السلام عليكم الفندق ماعليه كلام ممتاز بس المشكله اول مادخلت الفندق خذو مني مبلغ تامين 250 وبعد تسجيل الخروج من الفندق انتظرت حوالي 30 دقيقه لاستلام المبلغ المفروض ماتاخذون مبلغ تامين اذا في تاخير في استرجاع المبلغ وانا كانت عندي شغله ضروريه وتوقفت فقط عشان المبلغ
Dear M adil M M,
Thank you very much for writing on TripAdvisor.
We appreciate the time you have taken to share your feedback with us, and we hope you can accept our apology for causing this inconvenience to you. Your comments will be shared with the team and we shall work on taking preventive measures to make sure all guests are well taken care of.
Best Regards,
Vipin Khattar
General Manager
كان في استقبالنا الانسة اميرة وكانت ممتازة لدرجة كبيرة ولكن خدمة الطعام في الافطار كان للاسف سيئ جدا والغرف البلاط تحت الموكيت طالع من الارض ووجدنا في اخر ليلة للاسف صراصير مما دعانا الى عدم النوم وفي الصباح غادرنا الاوتيل
Dear zayedelkour,
We are sorry to hear that you faced such issues during your stay with us at Hyatt Regency Dubai Creek Heights.
We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. It would be extremely helpful if you can give an insight into your booking, we would further like to investigate the findings and fix it immediately. We sincerely look forward to hearing from you soon.
Kind Regards,
Tarun Ohri
Assistant Director of Rooms
تجربة تستحق التكرار. تعامل جيد. تلبية للمتطلبات. الوجبات أغلبها لذيذة. المكان جميل. بعيد نوعاً ما عن وسط المدينة. قريب من المطار. مواقف مجانية. غرف اجتماعات مرتبة وفعالة. موظفين خدومين وبشوشين. بشكل عام يستحق تكرار التجربة
Dear thameralm2020,
Greetings from Hyatt Regency Dubai Creek Heights!
We are delighted to note that you had a great time during your recent stay at our hotel. The entire team is thrilled to read your motivating feedback. At Hyatt, we strive to provide authentic hospitality to all our guests for creating long-lasting memories. We are thankful for your appreciation and sincerely look forward to seeing you again.
Kind Regards,
Vipin Khattar
General Manager
يوجد به شقق رائعه وعصريه وراقية يوفر جميع احتياجاتك وبه كل المرافق التي تناسب العائلة الخليجية..
يحتاج الموظفين إلى إجادة التعامل مع الضيوف بسرعة وابتسامة عريضه ..
جميع المرافق متوفره وأيضاً المسبح رائع جداً والخدمة راقيه ..
المطعم (الإفطار) متنوع ولذيذ ..
له طابع رائع يجعلني أكرر الزيارة له..
Dear ALIA15201,
Greetings from Hyatt Regency Dubai Creek Heights!
We are delighted to note that you had a great time during your recent stay at our hotel. The entire team is thrilled to read your motivating feedback. At Hyatt, we strive to provide authentic hospitality to all our guests for creating long-lasting memories. We are thankful for your appreciation and sincerely look forward to seeing you again.
Kind Regards,
Vipin Khattar
General Manager
موظف الاستقبال الالماني استقبال اكثر من راىع ابتسامه خدمه تعامل ... اشكره الغرف وسيعه ونظيفه الموقع ممتاز جدا مواقف مجانيه متوفره الافطار يحتاج بعض الاضافات و ازدحام المطعم , اجمالا كل شي كان ممتاز انصح به بشده
Dear asatn20046,
Thank you for the generous appreciation of our services at Hyatt Regency Dubai Creek Heights!
We take immense pride in our product and services and your comments are surely very encouraging. I have shared your experience with all my colleagues and I am sure this would motivate them to work even harder to delight all our esteemed guests. Thank you once again for your kind feedback, we look forward to your continued support.
Kind Regards,
Vipin Khattar
General Manager
