Dear M adil M M,

Thank you very much for writing on TripAdvisor.

We appreciate the time you have taken to share your feedback with us, and we hope you can accept our apology for causing this inconvenience to you. Your comments will be shared with the team and we shall work on taking preventive measures to make sure all guests are well taken care of.

Best Regards,

Vipin Khattar
General Manager

Dear zayedelkour,

We are sorry to hear that you faced such issues during your stay with us at Hyatt Regency Dubai Creek Heights.

We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. It would be extremely helpful if you can give an insight into your booking, we would further like to investigate the findings and fix it immediately. We sincerely look forward to hearing from you soon.

Kind Regards,

Tarun Ohri
Assistant Director of Rooms

Dear thameralm2020,

Greetings from Hyatt Regency Dubai Creek Heights!

We are delighted to note that you had a great time during your recent stay at our hotel. The entire team is thrilled to read your motivating feedback. At Hyatt, we strive to provide authentic hospitality to all our guests for creating long-lasting memories. We are thankful for your appreciation and sincerely look forward to seeing you again.

Kind Regards,

Vipin Khattar
General Manager