Dear Donny1986,

Thank you so much for posting a Trip advisor review pertaining you recent stay at Hilton Garden Inn Dubai Al Muraqabat.

We are delighted to read that you enjoyed your time in the hotel.

Moreover, We regret to note that our location and our facilities especially Shisha bar were not up to your expectations. Please accept our sincere apologies for the inconvenience caused due to this.

We hope that you would give us another opportunity to welcome you in future.

Best Regards
Tamer Tantawi
Cluster General Manager

Dear Saeedabdullaha,

I wish to express my appreciation for your efforts to send such gratifying feedback regarding your recent stay at The Hilton Garden Inn Dubai Al Muraqabat.

There is no higher compliment than learning that we completely met your expectations, as that is our utmost goal! Certainly, it was equally rewarding to read that you thoroughly enjoyed your guest experience, and your kind words were meaningful to all of us here.

I look forward to a future opportunity to welcome you back to our hotel with anticipation.

Kind Regards,
Tamer Tantawi
Cluster Gerenal Manager

Dear aalzai558613,

Thank you for your review. I offer my sincerest apologies for the less than satisfactory experience that you had at our property on this occasion.

I understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests.

We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel.

Thank you again for your comments.