Dear nayef518,
Thank you for taking the time to share your great and positive comments regarding your recent stay at Amwaj Rotana. We are glad that you find our service keen and attentive while enjoying the location of the hotel and its perks.
Regarding the lifts issue, we are in constant communication with the elevator service provider to increase the speed of the elevators. With regards to Wi-Fi in the guest rooms, we are now offering this service complimentary for all bookings made via our Rotana website. Also, we have free Wi-Fi in all public areas in the hotel.
We will be extremely delighted to welcome you back and hope to be able to impress you on your next visit.
Sincerely yours,
Mark Deere
General Manager
Amwaj Rotana Jumeirah-Beach