Dear Guest,

Thank you for sharing a review of your recent stay! I appreciate your comments about the upkeep of our services and facilities. We are rectifying points you have brought to our attention. Your feedback has been discussed amongst relevant team members. We normally assess issues in detail on daily basis and strive for constant improvement in our facilities. We are glad the rest of your stay was enjoyable and hope you will visit us again when you return to Dubai.

Regards,

Hossam Kamal,
General Manager

Dear Guest,

Thank you for your feedback, it’s disappointing for us to know we failed to look after you as per expectations. We apologize for the same. In future, please don't hesitate to let us know how we can make your stay more comfortable while you are with us. I hope to meet you personally and greet you on your future stays.

Regards,

Hossam Kamal
General Manager

Dear Guest,

Thank you for sharing your wonderful feedback of your recent stay!

At Amwaj Rotana, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team.

We look forward to hosting you again.


Best regards,

Hossam Kamal
General Manager