Dear Najjool,

Thank you for choosing to stay with us and sharing your experience. We do apologize that some areas of your stay did not quite match your or our expectations. I would like to assure you that we have taken all your feedback seriously and that our guest satisfaction continues to be our number one priority. I have personally addressed your comments with the respective department heads and hope that when you return, your entire experience will renew your faith in us. On another note, I am truly happy to hear that Maged extended exemplary service and we appreciation the recognition. Thank you once again for your valuable feedback and we sincerely hope that you will give us another opportunity to serve you better in the future.

Sincerely,
Faiek El Saadani
General Manager

Dear Aboyara282,

Warm greetings of the day and thank you for choosing to stay at the St. Regis Dubai. We were delighted having you as our guest and please accept our appreciation for sharing your feedback with us. It is a great pleasure to know that you had a memorable experience and we will be looking forward to welcome you back for another exceptional stay.

Warm regards,
Faiek El Saadani
General Manager

Dear Lole A,

Thank you very much for being our guest and mentioning great things about our associates. Nevertheless, cleanliness is a key priority for our hotel and I am sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We truly hope that you will consider us next your travels bring you back to Dubai.

Kindest regards,
Faiek El Saadani
Hotel Manager