Thank you very much for taking the time to share your feed-back about your recent stay with us.
Whilst it was a pleasure to have you as our guest, we are sorry to hear that you were not fully pleased with your overall experience. Rest assured that this does not reflect what we aim at delivering to our valuable guests such as you. Should time allow, we would be very grateful to receive more details regarding your comments on the email@example.com , in order to address the shortfalls accordingly.
Thank you for helping us to continuously enhance our guest experience and we do hope that you will visit us again in the future and give us an opportunity to change your opinion.
Cluster Hotel Manager