بصراحة الفندق رهيييب والاجمل مدير الاستقبال الاستاذ باسم كان خلوق ورائع جداً في التعامل وهو اللي خلاني اجي مره ثانيه بالنسبة لنظافة الغرف وستايل الاوتيل شبابي ويصلح للشباب اكثر من العوائل غرفه جدا واسعه وكذلك فيه سماعات في كل الغرف
Dear Sdgaje,
Thanks for sharing your feedback and your compliments of our team, specifically Bassem. You have described our spacious rooms and the modern style of our hotel and I am thrilled you enjoyed your stay. The V Hotel, Curio Collection by Hilton is definitely trendy in design and we hope our eclectic offerings make you and all of our guests feel welcome and taken amazing care of.
Best Regards,
Nagy Nagaty
Hotel Manager
اعجبني تعامل موظفة الاستقبال و اعجبني تعامل طاقم الفندق و اعجبتني الغرفة و عجبتني اطلالة الغرفة و افضل ان اكرر الزيارة الفندق مرة اخرى كل شكر الي موظفة الاستقبال ( Mercedes, they made the check in very quick Baptist and Natalia
Dear Naser,
We like all that you liked too! The V is a place for all to visit, stay, and enjoy. Each time you do we aim to leave you with unforgettable memories and a taste of impeccable service personalized to your preferences. On behalf of the front desk team Mercedes and Natalya and our amazing bellman Baptist we thank you for your feedback and hope to see you back soon!
Best Regards,
Nagy Nagaty
Hotel Manager
خدمة تنظيف الغرف سيئة للغايه حيث انه لوحظ وحود اوصاخ فالارض وعند الاستحمام الماء يخرج الى الغرفه سوء في الصرف الصحي الخاص بالشور وعدم استبدال المناشف المرميه اذا انه لوحظ نفس الاوصاخ موجوده تم تعليق المناشف لدون غسلها او استبدالها
Dear ahmed2121989,
Thank you for taking the time to share your concerns regarding your recent stay. We take these rare mishaps incredibly serious and have already finalized an internal investigation with the housekeeping department. Rest assured we will be reaching out to you personally to make it right. At the V Hotel, Curio Collection by Hilton, service starts with you and we are only the facilitators on your journey of rest and relaxation. On this occasion I would like to apologize your experience was affected by this rare miscommunication and we will be sure to make our best efforts to offer you the impression we strive to deliver here at the V on your next stay.
Best Regards,
Fredrik Reinisch
Complex General Manager
الخدمة محترمة جدا وشكرا خاص للمدير في الاستقبال باسم علي حسن التعامل وحسن الاستقبال
احترام الى اخر درجة
انصح بالتعامل معه
والغرف نظيفه ورائعه
كل شي كويس بشكل عام
المطعم في الطابق السابع جميل جدا وكل العاملين مرحبين ومبتسمين دوما
Dear Mut3balotaibi,
Thanks for visiting us from Riyadh! We have many native Arabic speakers on board who are dedicated to your comfort and satisfaction during your stay with us. This includes Bassem whom you have recognized for his exceptional service. I do hope with this stay we have earned your loyalty and look forward to welcoming you back again soon!
Best Regards,
Fredrik Reinisch
Complex General Manager
فندق جميل جدا و متميز لدرجة تمننينا لو بقينا ليال اكثر بالفندق الموظفين جميعهم متعاونون و خدمة الغرف سريعة جدا جدا ،، ثاني مرة هنا و لكنها حتما ليش الأخيرة قريبة عن مول الامارات بدبي و دبي مول ايضا...
Dear olasaly,
Thank you very much for your kind feedback. When staying at the V Hotel, Curio Collection by Hilton, we consider it our privilege to offer you an exceptional service experience. On each visit, we take it upon ourselves to show you what gives us the vibrant culture we have here and we hope it has earned your loyalty. Thank you again and hope to see you back with us soon!
Best Regards,
Fredrik Reinisch
Complex General Manager
