Dear almezaini,

Despite how busy the hotel becomes you can always be rest assured our eye is on you to ensure your stay is well looked after. Our dedicated team members like Mariam whom you have mentioned are there to be part of what makes your experience special, no matter how busy! Thanks for sharing your wonderful feedback. I am happy you enjoyed your stay and the service and look very much forward to welcoming you back again soon!

Best Regards,
Nagy Nagaty
Hotel Manager

Dear Ahmed,

Indeed when choosing a city hotel, you expect to be within close proximity to the city's major attractions. The V Hotel, Curio Collection by Hilton, located in the landmark Al Habtoor City complex, is within minutes from Downtown Dubai, Dubai Mall, and even the most popular beaches! I am thrilled you enjoyed our location and most importantly, the service delivered by our team members such as Mariam. I look very much forward to your next visit and giving you more fantastic memories to take away with you!

Best Regards,
Nagy Nagaty
Hotel Manager

Dear bnghamdi1409,

When visiting the V Hotel, Curio Collection by Hilton, we expect nothing less than an absolutely extraordinary experience for you and your family. On this occasion however it seems we have fallen short. I apologize for the inconveniences you faced with the room, the checkout, and the crowds. As we enter the summer holiday period, we certainly expect a rush of visitors and being connected to a world class theater it certainly can become busy during showtimes. This however should not impact your experience nor should it lead to longer wait times for you as our valued guests and for this we apologize. I do hope you give us another chance to restore your faith in our property. Should you decide to visit us again, please do not hesitate to reach out to me personally and I will be sure to look after your stay and improve the impression you have of the V.

Best Regards,
Nagy Nagaty
Hotel Manager