صراحه الخدمة ممتازة والموقع ممتاز في النص قريب من الكل خدمة
الغرفة محترفين والتعقييم صراحة كان ابداع
وكل الشكر لموظفة الاستقبال ماريا صراحه فزعتلي وكانو جدا مراعيه في موضوع الحجز ومرونة في التعامل شكرااااالمزيد
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شكرا ...مريم ....فالاستقبال كل الشكر استقبال رائع وخدمه ممتازه وفندق مميز عن باقي الفنادق كان الفندق زحمه والحجز صعب لاكن مريم ساعدتني فالحجز اللي اريده وقالت ما في حد يطلع من عندنا زعلان
مع كل الاحترام احمد المزيني
Dear almezaini,
Despite how busy the hotel becomes you can always be rest assured our eye is on you to ensure your stay is well looked after. Our dedicated team members like Mariam whom you have mentioned are there to be part of what makes your experience special, no matter how busy! Thanks for sharing your wonderful feedback. I am happy you enjoyed your stay and the service and look very much forward to welcoming you back again soon!
Best Regards,
Nagy Nagaty
Hotel Manager
فندق جميل ومميز وموظفة الاستقبال غاية في اللطف والاخلاق (مريم) خلتلي الاقامة مميزة جداً حبيت الموقع والاطلالة على الخور الجديد وكذلك قربه من دبي مول ومن المنطقة المركزية ومن الشريط التجاري وكذلك الاجواء العامة
Dear Ahmed,
Indeed when choosing a city hotel, you expect to be within close proximity to the city's major attractions. The V Hotel, Curio Collection by Hilton, located in the landmark Al Habtoor City complex, is within minutes from Downtown Dubai, Dubai Mall, and even the most popular beaches! I am thrilled you enjoyed our location and most importantly, the service delivered by our team members such as Mariam. I look very much forward to your next visit and giving you more fantastic memories to take away with you!
Best Regards,
Nagy Nagaty
Hotel Manager
الازعاج بين الغرف جدا عالي جودة الغرف والديكور جدا قديمه ومستهلكه ،، المكيفات سيئه وتتعطل فجاه في منتصف اليوم ،، مدخل الفندق غير مريح ومزدحم جدا ... عملية تسجيل الخروج اخذت وقت طويل لحين الانتهاء منها
Dear bnghamdi1409,
When visiting the V Hotel, Curio Collection by Hilton, we expect nothing less than an absolutely extraordinary experience for you and your family. On this occasion however it seems we have fallen short. I apologize for the inconveniences you faced with the room, the checkout, and the crowds. As we enter the summer holiday period, we certainly expect a rush of visitors and being connected to a world class theater it certainly can become busy during showtimes. This however should not impact your experience nor should it lead to longer wait times for you as our valued guests and for this we apologize. I do hope you give us another chance to restore your faith in our property. Should you decide to visit us again, please do not hesitate to reach out to me personally and I will be sure to look after your stay and improve the impression you have of the V.
Best Regards,
Nagy Nagaty
Hotel Manager
يعتبر الفندق مستهلك ويحتاج إلى تجديد ونظافة واهتمام بالغرف والممرات أما خدمة صف السيارات تعتبر غير مهنية اطلاقا وتحتاج إلى تطوير انتظرنا اكثر من نصف ساعة لاستلام السيارة لكن قيمة السكن كانت جيدة مقارنة بالموقع
Dear Fawazmd,
Thanks for choosing to stay at the V Hotel, Curio Collection by Hilton. I am saddened to learn of the valet experience which led to you waiting unnecessarily long. We always make our best efforts to provide you with the service you have come to know and love from Al Habtoor City but on this occasion we let you down. We will certainly do our part to make it right and hope we can restore your faith in us on your next visit.
Best Regards,
Nagy Nagaty
Hotel Manager
فندقي المفضل في دبي لكن مع اللاسف لم يكن الفندق كما في السابق من ناحية العروض المقدمة للعملاء الغرف الاثاث فيها مستاهلك اخذ بعض الرسوم التي لم تكون مسبقا موجودة نتمنى من ادارة الفندق إعادة النظر في الاسعار مقبل الخدمة وتطوير الفندق بشكل أفضل
تحياتي
Dear مشاري,
Thank you for visiting the V Hotel, Curio Collection by Hilton once again on your recent vacation. When revisiting us, we expect that you will be greeted with the same smiling faces and an even better overall experience as you become more familiar with the property. Unfortunately, on this occasion it seems we fell short. What you have described is indeed far from the kind of visit we expect for you. I will personally look into this to ensure we regain your trust in us on your next visit.
Best Regards,
Nagy Nagaty
Hotel Manager
