Dear royalloc,
Thanks for choosing to stay with the V Hotel, Curio Collection by Hilton. When placing your trust in us you can be rest assured all of your needs will be well looked after by our fantastic team members, especially Ismail who you have so kindly mentioned. I do apologize you experienced a minor inconvenience with the room telephone, we will surely look into rectifying this. I am nonetheless happy to know your stay went well and I look forward to hosting you again soon and sharing more great memories together.
Best Regards,
Nagy Nagaty
Hotel Manager