Dear Q4271XSalia,

Excellence is what we always aim to provide for our guests and it is great to read that we fulfilled it during your recent stay.
On behalf of Maria, Mahmood, Baseem and the entire team, I would like to thank you for taking your time to share this fantastic feedback with us and the rest of the TripAdvisor community.
We look very much forward to welcoming you back soon for another excellent stay!

Best Regards,
Nagy Nagaty
Hotel Manager

Dear repairhousec,

Reading such positive feedback from our guests is the best part of our job and yours definitely made my day!
I am thrilled that you loved everything - the room, the pool, the view, the facilities and that the service received from Saeed further topped your experience.
Thanks for sharing your kind words and we hope to welcome you back again soon!

Kind regards,

Nagy Nagaty
Hotel Manager

Dear 743matara,

Excellent is what we always aim for so we are over the moon to see that our mission was accomplished. Cleanliness is always an important aspect of any hotel stay and especially crucial in the current pandemic situation. Thank you for recognising our high standards of cleanliness amongst many positive aspects of your stay. Naming the team members who made an impression is exactly what we like to see in the level of personalization offered for our guests and we were thrilled to see that Maria, Saeed and Baseem particularly delighted you during your stay.
It was a pleasure being your host and I hope you keep us close in mind when planning your next trip!

Kind regards,

Nagy Nagaty
Hotel Manager